Prices

The price you see on our website is the price you pay.

V.A.T

All of the prices on our website include VAT. This is charged at the UK standard rate of 20%. A receipt of your order is sent automatically via email.

Are there any hidden costs?

Unlike some other online retailers we have no hidden fees or extra charges. We guarantee you will not discover any unexpected charges once you reach the checkout. We have no minimum order, no small order surcharge and nor do we charge you an exorbitant price to deliver your goods.

What about additional taxes?

As we are a British company, we dispatch from within the UK. Unlike some of our competitors, who dispatch from the Channel Islands, we are able to guarantee you will not receive any unexpected VAT or import charges.

How do you deliver?

We ship everything by Royal Mail 1st Class Post or via APC, our preferred courier.

How much is postage and packaging?

Visit our Deliveries & Returns page for details of postage and packaging charges.

How long does delivery take?

If we receive your order before lunchtime on weekdays, and all the items are in stock, we will dispatch your goods to you the same day. This means that your goods should reach you 24 to 48 hours after we receive your order. If your goods are not in stock we will inform you of an estimated delivery date via email. The Royal Mail aim to deliver 92% of first class post the next day. Occasionally, however, there are delays with the postal system. Please allow longer for your order to arrive, especially around Christmas, New Year and the bank holidays.

What if I’m not at home for delivery?

Most deliveries will fit through a letterbox. Some though are simply too large, especially if your order contains multiple items. If this is the case, the postman may not be able to easily deliver the order and so will notify you by placing a card through your letterbox telling you how to rearrange delivery. Alternatively, why not have your order delivered to your workplace, your neighbour or a friend’s house? You can have your order delivered to any address in the UK. You can specify the delivery address as you go through the checkout.

Do you have replacement guarantee ?

All our products are guaranteed for 12 months. However, if you experience problems with any of our products, please contact us and we will do our very best to solve the problem. This does not affect your statutory rights.

Complaints

We believe that the goods we offer are of high quality and it is our mission to make every attempt to offer customers the most efficient service we can. However should our goods or services not live up to your expectations then please contact by email or write to the address on our contact page.

Faulty goods

Should any goods you receive from us prove to be faulty, we will arrange for a replacement or refund – whichever you prefer. Before returning faulty goods to us, please contact us, and we will arrange to cover the cost of returning the faulty goods.

Can I exchange unwanted goods?

We all make occasional mistakes. If you order an incorrect item, we will be happy to exchange it within 28 days of purchase. All we ask is that the item is returned in resaleable condition with the packaging unopened.

Your Private Information

We do not disclose buyer’s information to third parties. The information you supply to us will be used in accordance to the Data Protection Act 1998. Data collected by this website, or by our payment providers, will only be used to fulfil customer orders.

What payment methods do you accept?

We accept Visa, Master Card, Switch/Maestro, Delta, Solo, Cheque, Postal Order (& BACS for account customers).